[Canada] RDS Issues

Incident Report for Cartika

Resolved

Hello

this issue has been resolved

we will engage the RDS cluster again overnight and customers can once again log in via RDS APPs in the morning.

Please continue to utilize the RDS users via RDP until then as the backup method to access your remote desktop and apps
Posted Oct 30, 2019 - 17:46 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 30, 2019 - 09:38 EDT

Update

We have engaged Microsoft and are working to identify and resolve the problem.
Posted Oct 29, 2019 - 18:01 EDT

Investigating

We are currently investigating reports of RDS applications errors for some servers hosted in our Toronto, Canada facility.
Posted Oct 29, 2019 - 14:42 EDT
This incident affected: Cartika Toronto (Access Management).
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