Windows and Linux Managed Servers OS Patching - US
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 06, 2026 - 00:00 EDT
Scheduled - Hello,

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and Cartika engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.

Thank you,

Cartika team
Sep 6, 2026 00:00-07:00 EDT
Cartika Toronto Operational
Shared Email Operational
Shared Web Operational
Shared Database Operational
Cloud Email Operational
Public Cloud Operational
Access Management Operational
Mobile VPN Operational
Big Data Operational
Backups Operational
Cartika Accounts Portal Operational
Cartika Dallas Under Maintenance
Shared Email Under Maintenance
Shared Web Under Maintenance
Shared Database Under Maintenance
Cloud Email Under Maintenance
Public Cloud Under Maintenance
Access Management Under Maintenance
Mobile VPN Under Maintenance
Backups Under Maintenance
Big Data Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 6, 2026

Unresolved incident: Windows and Linux Managed Servers OS Patching - US.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

MX1.cologlobal.com – Intermittent Service Issues
Resolved - The intermittent email delivery issue has been resolved. We have continued to monitor the service and have received no further reports of delivery issues. Email delivery is operating normally at this time.

Thank you for your patience and understanding while we worked to resolve this issue. If you experience any further issues or notice anything unusual with email delivery, please contact us so we can investigate and assist.
Aug 31, 07:38 EDT
Update - We are providing another update regarding the intermittent email delivery issue.

We have made changes to our sending IP addresses and adjusted our email volume to help prevent further delivery issues. As an additional precaution, the sending limit has been reduced from 500 to 300 emails every 30 minutes.

Please ensure that no more than 300 emails are sent within any 30-minute period.

Thank you for your patience and understanding as we work to resolve this issue.
Aug 27, 09:51 EDT
Update - We are providing an update regarding the intermittent email delivery issue previously reported.

We have issued a refresh of the email service. As part of this refresh, emails that remained in the delivery queue between August 17, 2026 at 6:00 AM and August 23, 2026 at 8:52 PM were removed, and all affected senders were notified.

If you sent an email during this period that was not delivered, please resend the email from your end.

If you are unsure whether a specific email was affected, please contact us, and we can verify whether the email was among those removed from the queue and determine if it needs to be resent.

Thank you for your patience and understanding.
Aug 23, 21:34 EDT
Update - We are continuing to monitor for any further issues.
Aug 22, 17:20 EDT
Monitoring - We have rebooted the affected system and are currently monitoring the mail services. At this time, we are not seeing any high volume of queued emails or abnormal traffic.

Please allow some time for the queued emails to be processed and resent. Email delivery should continue to normalize as the system works through any remaining queued messages.

If you continue to experience any issues with mail delivery, please contact our support team at support@cartika.com.

Thank you for your patience and understanding.
Aug 21, 21:53 EDT
Investigating - Hello,

We are currently aware of intermittent issues affecting MX1.cologlobal.com. We are working with our vendor, SpamExperts, to investigate and resolve the issue.

The mail services are configured for high availability, and MX2.cologlobal.com is operational and able to handle the affected mail traffic.

Customers who have only MX1.cologlobal.com configured in their DNS records may experience intermittent mail delivery issues. If you are experiencing mail-related issues, please verify that both MX1.cologlobal.com and MX2.cologlobal.com are correctly configured in your DNS records.

At this time, the issue is affecting only a small number of customers and is intermittent.

MX2.cologlobal.com remains available and operational.

We will provide additional updates as more information becomes available.


Thank you,
Aug 21, 17:40 EDT

Aug 30, 2026

Windows and Linux Managed Servers OS Patching - CA
Completed - The scheduled maintenance has been completed.
Aug 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 00:00 EDT
Scheduled - Hello,


We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and Cartika engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.


Thank you,
Cartika Team
Aug 29, 18:59 EDT

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

Windows and Linux Managed Servers OS Patching - US
Completed - The scheduled maintenance has been completed.
Aug 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 00:00 EDT
Scheduled - Hello,

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and Cartika engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.

Thank you,

Cartika team
Aug 22, 19:06 EDT
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