Cartika Status

All Systems Operational

Cartika Toronto Operational

Shared Email Operational

Shared Web Operational

Shared Database Operational

Cloud Email Operational

Public Cloud Operational

Access Management Operational

Mobile VPN Operational

Big Data Operational

Backups Operational

Cartika Accounts Portal Operational

Cartika Dallas Operational

Shared Email Operational

Shared Web Operational

Shared Database Operational

Cloud Email Operational

Public Cloud Operational

Access Management Operational

Mobile VPN Operational

Backups Operational

Big Data Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

MAIL8 Connectivity Issues

Resolved - This incident has been resolved.
Sep 13, 12:28 EDT

Investigating - Hello,

We are experiencing connectivity issues with our mail server 'mail8.hspheredns.com', our team is investigating this issue. Please check our page regularly for updates.

Thank you for your patience and we apologize for the invoicenence.
Sep 13, 09:12 EDT

Migration Update

Resolved - Hello,
As we announced before, we are in the process of moving accounts from our old server US_WEB21 to US_WEB30. We will pause the migration till this Friday, Sep 17th, for the accounts using external DNS. Please update DNS records with information from the end-user control panel Domains ->Domain Info and reply back to the notification ticket we have sent.
NB: Resellers should update the new server aliases in the reseller admin > E servers section to get the "instant aliases.
Sep 13, 12:06 EDT

Sep 12, 2021

Hypervisor Issue That Caused Unresponsive VMs

Resolved - The affected VMs have been powered up and are now operational.
Sep 12, 20:05 EDT

Investigating - Currently there was a Hypervisor issue that has caused unresponsive VMs. We are looking into this issue and will send an update shortly.
Sep 12, 19:52 EDT

Windows and Linux Managed Servers OS Patching - Canada

Completed - The scheduled maintenance has been completed.
Sep 12, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:01 EDT

Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and Cartika engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.
Sep 11, 21:59 EDT

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

New server launch - US-WEB30

Resolved - Hello ,
We are pleased to announce that we have provisioned our brand new Linux Shared Server US-WEB30. New account signup will be directed to this server.
Sep 8, 19:07 EDT

Sep 7, 2021

Account Migration

Resolved - Hello ,
We have started account moves from our old server US-WEB21 to US-WEB30 server.
NB: Resellers should update the new server aliases in the reseller admin > E servers section to get the "instant aliases, once the migration is done.
Sep 7, 14:22 EDT

Sep 6, 2021

No incidents reported.

Sep 5, 2021

Windows and Linux Managed Servers OS Patching - US

Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT

Scheduled - We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and Cartika engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.
Sep 4, 21:59 EDT

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.