Update - We are providing another update regarding the intermittent email delivery issue.
We have made changes to our sending IP addresses and adjusted our email volume to help prevent further delivery issues. As an additional precaution, the sending limit has been reduced from 500 to 300 emails every 30 minutes.
Please ensure that no more than 300 emails are sent within any 30-minute period.
Thank you for your patience and understanding as we work to resolve this issue.
Aug 27, 2026 - 09:51 EDT
We have made changes to our sending IP addresses and adjusted our email volume to help prevent further delivery issues. As an additional precaution, the sending limit has been reduced from 500 to 300 emails every 30 minutes.
Please ensure that no more than 300 emails are sent within any 30-minute period.
Thank you for your patience and understanding as we work to resolve this issue.
Aug 27, 2026 - 09:51 EDT
Update - We are providing an update regarding the intermittent email delivery issue previously reported.
We have issued a refresh of the email service. As part of this refresh, emails that remained in the delivery queue between August 17, 2026 at 6:00 AM and August 23, 2026 at 8:52 PM were removed, and all affected senders were notified.
If you sent an email during this period that was not delivered, please resend the email from your end.
If you are unsure whether a specific email was affected, please contact us, and we can verify whether the email was among those removed from the queue and determine if it needs to be resent.
Thank you for your patience and understanding.
Aug 23, 2026 - 21:34 EDT
We have issued a refresh of the email service. As part of this refresh, emails that remained in the delivery queue between August 17, 2026 at 6:00 AM and August 23, 2026 at 8:52 PM were removed, and all affected senders were notified.
If you sent an email during this period that was not delivered, please resend the email from your end.
If you are unsure whether a specific email was affected, please contact us, and we can verify whether the email was among those removed from the queue and determine if it needs to be resent.
Thank you for your patience and understanding.
Aug 23, 2026 - 21:34 EDT
Update - We are continuing to monitor for any further issues.
Aug 22, 2026 - 17:20 EDT
Aug 22, 2026 - 17:20 EDT
Monitoring - We have rebooted the affected system and are currently monitoring the mail services. At this time, we are not seeing any high volume of queued emails or abnormal traffic.
Please allow some time for the queued emails to be processed and resent. Email delivery should continue to normalize as the system works through any remaining queued messages.
If you continue to experience any issues with mail delivery, please contact our support team at support@cartika.com.
Thank you for your patience and understanding.
Aug 21, 2026 - 21:53 EDT
Please allow some time for the queued emails to be processed and resent. Email delivery should continue to normalize as the system works through any remaining queued messages.
If you continue to experience any issues with mail delivery, please contact our support team at support@cartika.com.
Thank you for your patience and understanding.
Aug 21, 2026 - 21:53 EDT
Investigating - Hello,
We are currently aware of intermittent issues affecting MX1.cologlobal.com. We are working with our vendor, SpamExperts, to investigate and resolve the issue.
The mail services are configured for high availability, and MX2.cologlobal.com is operational and able to handle the affected mail traffic.
Customers who have only MX1.cologlobal.com configured in their DNS records may experience intermittent mail delivery issues. If you are experiencing mail-related issues, please verify that both MX1.cologlobal.com and MX2.cologlobal.com are correctly configured in your DNS records.
At this time, the issue is affecting only a small number of customers and is intermittent.
MX2.cologlobal.com remains available and operational.
We will provide additional updates as more information becomes available.
Thank you,
Aug 21, 2026 - 17:40 EDT
We are currently aware of intermittent issues affecting MX1.cologlobal.com. We are working with our vendor, SpamExperts, to investigate and resolve the issue.
The mail services are configured for high availability, and MX2.cologlobal.com is operational and able to handle the affected mail traffic.
Customers who have only MX1.cologlobal.com configured in their DNS records may experience intermittent mail delivery issues. If you are experiencing mail-related issues, please verify that both MX1.cologlobal.com and MX2.cologlobal.com are correctly configured in your DNS records.
At this time, the issue is affecting only a small number of customers and is intermittent.
MX2.cologlobal.com remains available and operational.
We will provide additional updates as more information becomes available.
Thank you,
Aug 21, 2026 - 17:40 EDT
Cartika Toronto
Degraded Performance
Shared Email
Degraded Performance
Shared Web
Operational
Shared Database
Operational
Cloud Email
Operational
Public Cloud
Operational
Access Management
Operational
Mobile VPN
Operational
Big Data
Operational
Backups
Operational
Cartika Accounts Portal
Operational
Cartika Dallas
Degraded Performance
Shared Email
Degraded Performance
Shared Web
Operational
Shared Database
Operational
Cloud Email
Operational
Public Cloud
Operational
Access Management
Operational
Mobile VPN
Operational
Backups
Operational
Big Data
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance