All Systems Operational
Cartika Toronto Operational
Shared Email Operational
Shared Web Operational
Shared Database Operational
Cloud Email Operational
Public Cloud Operational
Access Management Operational
Mobile VPN Operational
Big Data Operational
Backups Operational
Cartika Accounts Portal Operational
Cartika Dallas Operational
Shared Email Operational
Shared Web Operational
Shared Database Operational
Cloud Email Operational
Public Cloud Operational
Access Management Operational
Mobile VPN Operational
Backups Operational
Big Data Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2023
Dallas Network Outage
Resolved - This incident has been resolved.
May 27, 07:38 EDT
Update - Hello

at this time, Databank has resolved the issue and all customer services are back online

we will continue to follow up with databank on this issue to understand how and why this occurred and what we can do in the future to avoid a maintenance causing this sort of disruption
May 27, 07:37 EDT
Investigating - This is the latest response we received from Databank

"Please be advised that at this time we have brought in additional network personnel to investigate the issue at DFW1 where they believe a larger issue is present affecting the datacenter where they are going through the switch and router to see where this issue is at. So far they have determined OSPF and BGP are up, but are working to determine why our network is still down"

we are continuing to monitor this situation and working with databank until we have a resolution
May 27, 07:09 EDT
Monitoring - Hello

please be advised that the Cartika network in our Dallas location is down.

Apparently this is a result of maintenance by our upstream provider

The notification is not clear that our facility was impacted - nor were we notified

"DescriptionDataBank’s dark fiber provider will be performing a service affecting fiber maintenance / upgrade between DFW3 (8375 Dominion Parkway, Plano, Tx. 75024) and Infomart (1950 Stemmons Freeway, Dallas, Tx. 75207). If you are receiving this notification your DCI services may be impacted up to 6 hours. MPLS customers will not be affected during this maintenance. The scheduled maintenance date is 5/27/2023 between Midnight CST to 6AM CST. If you have questions or concerns, please contact DataBank support via the DataBank portal "

We will need to engage the provider after the maintenance - however, service will be restored within the next couple of hours once their dark fiber maintenance is complete

thank you and we apologize for the inconvenience
May 27, 05:06 EDT
May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023
Windows and Linux Managed Servers OS Patching - CA
Completed - The scheduled maintenance has been completed.
May 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 EDT
Scheduled - Hello,

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in Canada starting at midnight.

1-2 reboots of each managed device may be required.

Please note, these updates are being completed by our automated patching systems and Cartika engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.
May 20, 19:04 EDT
May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

May 14, 2023
Web31 - Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 20:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 EDT
Scheduled - On May 12 at 8 PM ET, we are performing maintenance on 'Web31' web server. All websites hosted on this server will experience a brief service interruption during maintenance. Once this is completed, we will update the status.

Thank you,
May 9, 19:47 EDT
Windows and Linux Managed Servers OS Patching - US
Completed - The scheduled maintenance has been completed.
May 14, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:01 EDT
Scheduled - Hello,

We will be performing routine OS patching and Updates this weekend on all of our Managed infrastructure and services in the US starting at midnight.

1-2 reboots of each managed device may be required.
Please note, these updates are being completed by our automated patching systems and Cartika engineers are watching the entire process to ensure all services are restored normally and to engage if any problems persist post reboot.

Thank you,
May 13, 20:44 EDT
May 13, 2023

No incidents reported.

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