Dallas Location DNS Issues

Incident Report for Cartika

Resolved

This incident has been resolved.

Posted Jul 03, 2019 - 15:41 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 03, 2019 - 14:58 EDT

Update

We are aware that this issue may also be impacting other services such as Databases. We are continuing to work as quickly as possible to implement our fix to resolve this issue.

Posted Jul 03, 2019 - 14:51 EDT

Identified

We have identified an issue with our domain controller DNS zones causing DNS queries to fail in our Dallas location. We are working on a fix and will post an update as soon as we have further information.

Posted Jul 03, 2019 - 14:41 EDT

Investigating

We are currently investigating an issue affecting DNS queries in our Dallas location.

Posted Jul 03, 2019 - 14:20 EDT

This incident affected: Cartika Dallas (Shared Email, Shared Web, Shared Database, Cloud Email).